We accept returns within 14 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
•Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
•Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.
•Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.
•When trying on footwear, please do not mark the soles or damage the shoe box. •If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
•Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
•Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable.
•Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
•Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
•Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you.
Certain beauty items containing hazardous or flammable materials (for example, fragrances, aerosols, spray receptacles, essential oils, acid ingredients, self-tanning lotions, nail polish and remover) may pose a risk during storing, handling, or transportation. Due to the nature of these items, we are not able to accept returns.
Other products that cannot be returned due to their nature will be marked as 'no return without reasons' on the product page, and the specific information on the product details page shall prevail.
Please be careful when trying on your purchases and return them in the same condition you received them. We recommend that you return the item in its original packaging to avoid damage to the item during delivery. Items cannot be returned if they do not comply with the return policy.
To create a better shopping experience for our customers, we offer a flexible returns policy. When we find that you have abused our return policy, we reserve the right to close your account and limit your account's authority to place orders. Abusive return practices include, but are not limited to, high-frequency return activity, and any negligent or fraudulent conduct associated with returns.