HOW TO RETURN
As part of our commitment to reducing our environmental impact, our return instructions are paper-free. This benefits our customers, our people and our planet.
When returning your items, please include any accessories, branded boxes or cases that came with your order, use the VENOM reusable packaging. If you cannot use the original packaging, please use other suitable packaging materials and ensure that all other packaging, boxes/bags from the brand are intact If anything is damaged or missing from your return, you may not receive your refund.
Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered to.
Here’s what you need to do:
🎁1. Go to Orders & Returns if you have an account.
🎁2. Find the order you want to return and click Return Item(s).
🎁3. Select each item and your reason for returning.
Prepare your return
🎁1. Place the item inside the VENOM packaging - don't forget any brand boxes, dust bags, or cases.
🎁2. Attach your Return Label to the outside of the VENOM packaging.
🎁3. If you received a Return Note with your order, attach it to the outside of your package.
🎁4. Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return.